Tuesday, March 14, 2006
Yikes! Support Emails
We've been getting tons of support emails a day. Here's the break up of the support requests:
30% - requests for new features
25% - questions on how to use PixPulse or a certain feature
20% - requests for partnership and other biz dev activities
15% - requests for new mobile providers
10% - strange emails that don't much much sense at all :)
We try to answer support emails within a few hours, but they keep on coming. It might be time to create a support forum or pump up the FAQ quite a bit.
Also, while driving back from working out in downtown Bellevue tonight, I saw a gold Nissan Z350 on NE 8th turning onto Bellvue Way--I wonder who this might be???
30% - requests for new features
25% - questions on how to use PixPulse or a certain feature
20% - requests for partnership and other biz dev activities
15% - requests for new mobile providers
10% - strange emails that don't much much sense at all :)
We try to answer support emails within a few hours, but they keep on coming. It might be time to create a support forum or pump up the FAQ quite a bit.
Also, while driving back from working out in downtown Bellevue tonight, I saw a gold Nissan Z350 on NE 8th turning onto Bellvue Way--I wonder who this might be???
